Setting the Stage
“We tried email. We also sent out postcards with their last known address, but we just didn’t get much back.”
It can be a time-consuming challenge for higher-ed institutions to keep contact lists for stopout students up-to-date. UTM had phone numbers and email addresses for their stopout students, but that information was based on when students had been enrolled. With their stopout students having been away for at least one year or, for many, at least five or ten years, the contact information UTM had on file was not reliable. ReUp updated over 40% of UTM’s stopout student records, saving Jamie and his team time and resources.