A partnership between ReUp Education. But given JU’s focus on maintaining the highest standard of student experience, there was concern about whether a third-party organization would be able to deliver the same level of high-quality student interaction that JU demands of itself.
So the JU team asked ReUp to provide evidence in the form of sample audio from real ReUp coaching conversations. As they listened, they got their answer. “We could tell from the recording, the ReUp coaches really care about these students. That’s what we needed to hear.” Miller said.
After moving forward in partnership with ReUp, the experience of personally working with JU’s actual ReUp coaches has aligned with JU’s expectations. “I trust our ReUp coaches to know the answers,” Miller added, “and I don’t worry about them bringing back somebody who can’t be successful, because of the way the coaches make sure they are truly ready to come back.”
For JU, it has not only been the quality of interaction that makes a difference, but also the model for how the coaching is integrated into the student’s journey. ReUp’s coaching model is not just designed to help students re-enroll, but also continues to support them all the way until they complete their degree. Miller explained: “For a lot of these students, continuity is the problem. They need a consistent person. The ReUp coach fills that role for them. The coach sticks with them.”