Solution
ReUp met with the team at Chicago State to listen to their pain points and challenges and put a plan in place for bringing students back. Within 10 weeks of launching the partnership, 111 students came back. “We expected that the majority of students weren’t interested in restarting their education, but we were quite surprised at how quickly and excited learners were to have their alma mater reach back out to them through the work of ReUp,” notes Bill Sliwa, Interim VP of Enrollment Management at Chicago State University. “ReUp has served as a guide, partner and collaborator which has helped us to become successful. ReUp has been there to walk us through how to handle everything that comes up.”
Partnering with ReUp led not only to enrollment results but firsthand insights into what their adult learners were thinking. Bill adds: “The insights gained through [Success Coach] Thurston S. and knowing what the learners were thinking, where they were in their life journey, what challenges they were facing, and how we could meet them where they have been incredible.”
The impact of ReUp has had ripple effects across Chicago State, from enrollment services to marketing to academic affairs. The insights and recommendations that have come out of the partnership have sparked conversations about how every aspect of the student experience can be seen through the lens of an adult learner’s experience.
