Frequently Asked Questions

Help Center: FAQ's

Is ReUp a product or a service?

ReUp is a tech-enabled service. Our technology resources include predictive analytics, a set of patent-pending stopout personas, student data, and individualized success coaching to ensure that your students return and graduate. Our partners are not required to implement and adopt new technologies

Is ReUp’s focus on recent stopouts?

We seek to support students with some college, regardless of how long they have been inactive. We have supported students from one to more than 20 years out of college. The further back your institution can go in generating a stop out list, the greater the opportunity to impact students. A stop out list going back 25 years is ideal.

Are online courses required?

Our students look for multiple modalities: in-person, online, and hybrid programs. Most returning students tell us that they are looking for the flexibility of taking at least some of their courses online. Some returning stopouts prefer in-person instruction, and some of our partner institutions see great results with few online programs available.

What kinds of challenges do ReUp coaches help students navigate?

Our coaches are equipped to discuss both personal and logistical challenges associated with returning to finish college. Coaching conversations routinely include topics such as career ambitions, anxiety, finances, family support, task management, study habits, motivation, institutional processes, resource availability, and overcoming the unexpected.

Do you continue working with returning students once they are re-enrolled?

Our model is designed to help students all the way through their journey to complete college. Re-enrolling is a big step, but it’s just the beginning of the road to completion. We are there to support returning students all the way through to graduation. 

What types of institutions see the greatest results?

Our model has demonstrated success at every institution where we’ve partnered: public, private, 2-year, and 4-year institutions. ReUp has supported students enrolled in Associates, Bachelor’s, and Master’s degree programs across a wide variety of disciplines. Our list of partner institutions is available here.

Do you share reporting about what students tell you?

Yes, in the process of helping your students return, we learn about why they left, their motivations for returning, and what common challenges they are facing. We look for patterns and spot opportunities to reduce friction on their path back to earning their degree. We share reporting about these trends with each partner in regular partnership reviews. Our partners have used this information to inform retention efforts, adjust institutional processes for returning students, and prioritize additional degree program offerings based on student interest.

How long does it take to begin seeing results once an institution starts a partnership with ReUp?

Our implementation process takes about 6 weeks on average, from the first meeting until outreach begins to your former students. After outreach has started, we suggest a timeframe of at least 12 weeks before anticipating an impact on enrollment. Returning students face barriers of varying complexity. We have supported students who were able to re-enroll within weeks of engaging with us, and other students who worked with us for years preparing to return before re-enrolling.

What is the cost?

We use a partnership model with no upfront costs. We are only compensated for good student outcomes, after they occur, through a revenue sharing agreement.

What do you need from us to get started?

The two primary things we need from you to begin a partnership are data and a modest amount of time with the various staff members involved with re-enrollment at your institution. We work with your data team to curate your list of stopped out students and discuss ongoing data needs.

We meet with offices such as admissions, advising, student services, financial aid, registrar, and enrollment management to talk with your team about your specific institutional procedures, become aware of services available to students, and prepare for questions that returning students are likely to ask.

Have additional questions?

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